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Home : FAQ's
UniformsAndScrubs.com - Barco
Frequently Asked Questions (FAQ's)
Q: Is it safe to purchase online with my Credit or Debit Card?
A: Absolutely. Our secure online ordering system is fully encrypted, and your credit card information is treated with the utmost caution.
Q: Do you carry a specific color/size/style?
A: We make every attempt to have as many current products on our online site. Some seasonal items may not be posted, but you can call us to order. Take a look through the different collections to find what you are looking for, or you can search by any keyword, style number or print code you have by using the Search Bar on every page. If you still have trouble finding a certain item, feel free to call us and we will find your item and get it on order for you!
Q: How do I know my size?
A: Each site has a Size Chart which can be found on the left side of the screen in the Category section. We make every attempt to provide all sizing chart variations available, and you should be able to find accurate size information for all of our items. If you have additional questions, you are welcome to contact us at 636-391-9200.
Q: How can I tell if the item I am purchasing is in stock?
A: Just ask us via email (customerservice@uniformsandscrubs.com) or phone (636-391-9200) before placing your order and we can let you know if the style, color, and size item you'd like to purchase is in stock and available to ship. Due to the ever-changing nature of inventories, we will allow customers to order backordered or out of stock items, and we will notify you via email if the backorder is greater than 1-2 weeks. If you'd like to be certain that your pieces will ship right away, just ask us before you order!
Q: Do you offer group purchase prices or wholesale discounts?
A: We do offer group discounts. Please contact us at 636-391-9200 before placing orders of over 50 pieces for group discount rates, which vary by size of order. Unfortunately, we cannot offer retroactive discounts for group purchases, so please make sure to get in touch with us before you place your order!
Q: What forms of payment do you accept? Can I send you a check?
A: We accept Visa, Mastercard, American Express and Discover. We will accept Cashier’s Checks and Money Orders for immediate order processing. If you pay by personal or company check, your order will remain in a pending state for 2 weeks for the check to clear. All PO transactions must have a completed and signed Credit Application prior to the order.
Q: I just placed my order, but I need to make a change to it. How can I do that?
A: If you call or email prior to 8 a.m. Central time the day after your order, we MAY be able to modify your order. We will make every attempt to make any changes, but we can not guarantee success, even if you contact us per the above procedure.
Q: I would like to order 2 or more brands of scrubs, why can I not do that on one order?
A: Our products ship directly from the warehouse in an effort to save you time and money. Each brand is warehoused in different locations and therefore has to be shipped and billed separately. That is why we have multiple web sites so each brand can be purchased on a single order.
Q: I changed my mind, can I cancel my order?
A: We apologize, but we are unable to cancel orders once they have been placed and shipped. If you contact us prior to 8 a.m. Central time the day after your order, we MAY be able to cancel/modify your order. We are happy to accept your exchange or return once you receive your items. Please consult our return policy in the Freight & Return Info section on the site. The exception to this is if you are informed that you have items on backorder. If you do have items on backorder, and you would prefer to cancel the item rather than wait for them, we will be happy to cancel, provided the items have not yet shipped.
Q: What are your shipping costs?
A: Please consult our return policy in the Shipping & Return Info section on the site.
Q: Your ad says you offer free shipping! How do I qualify?
A: We offer FREE ground shipping on all orders over $95.00 (Except to AK, HI, Puerto Rico and Military addresses). Just make sure you get all your co-workers together to order and get FREE SHIPPING! !
Q: Will you ship to my PO box or Military APO/FPO address?
A: We regret that we are unable to ship to PO Boxes with a couple of exceptions. Please provide a physical address on your order or it will be delayed until we can contact you. We can ship to Military APO/FPO Addresses, in some cases for an extra charge.
Q: Do you ship to locations outside the 48 continental United States?
A: Other than Alaska and Hawaii (additional charges apply), we do not accept any orders from addresses outside the continental 48 States. You can have your items delivered to a friend or relative in the US and then have them forward to you.
Q: How long does it take orders to ship? How long until they are delivered?
A: Orders generally take two to three business days from the day you order to pick, pack and ship. This includes Second Day Air orders. Once orders have shipped, they can take between 3 and 7 business days to ship using UPS Ground, and 2 days using UPS Second Day Air. In some cases, we may be able to expedite shipments, please call in advance for assistance with this procedure.
Q: How can I track my Order?
A: Once your order ships, it will be assigned a tracking number with either UPS or FEDEX (USPS in some cases). Please contact us and we will be happy to help you get your number.
Q: I ordered 2nd Day Air. More than 2 days have passed and I still don't have my package. Why?
A: UPS Second Day Air refers to the shipping method, and your items will be delivered to you within 2 business days of when they are sent out from our warehouse. We do still require 2 to 3 business days from the date of purchase in order to pick, pack and ship your items, so in total, your order should arrive in 4 to 5 business days. If you have not received your UPS Second Day Air purchase after 5 business days, please contact us and we will be happy to help. In some cases, we may be able to expedite shipments, please call in advance for assistance with this procedure.
Q: I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?
A: We make every effort to ship your entire order at the same time. But if some products are backordered, we don't want to hold up your entire order. We send you the in-stock products right away. We ship the backordered products as soon as they are all available. We will try to email you as soon as possible when we find out that an item is on backorder.
Q: How do I exchange or return items from my order?
A: We're happy to accept your exchange/return, as long as your items still have the tags attached and have not been washed or worn and have the original packaging. Please note that Monogrammed/Embroidered and College logo items are not returnable under any circumstance other than for a defect. Simply take a copy of your packing slip or Order confirmation email and highlight the items you wish to exchange/return. Write a clear note telling us what you would like us to do and ship this along with the items to:
UniformsAndScrubs.com – Returns Dept.
910 Kehrs Mill Road
Suite 106
Ballwin, MO 63011
You must send your items to the above address and not the warehouse. Please see our complete return policy and instructions on the website under the Freight & Returns Info section.
Q: I sent some items back to you. Why haven't I received a credit yet?
A: There are a few reasons you might not have received a credit. Returns can take up to 30 business days to process, and we will credit you as soon as we possibly can. Any unauthorized returns will delay or eliminate your credit. Also, if you have sent your return to any address other than our authorized return location in Ballwin, MO we cannot guarantee that your return will be received or credited. For more detailed information, please read our return policy on the website in the Freight & Return Info section.
Q: Do you have a catalog?
A: We have limited catalogs available by brand. Please specify what you are interested in and provide us with your mailing address and we will make every attempt to get them out to you via USPS. However, all of our items are available for your viewing on our website, and we hope you will take advantage of our huge selection online!
Q: Do you charge sales tax?
A: UniformsAndScrubs.com will never charge you sales tax (except MO) which makes it possible for us to provide great prices on uniforms and scrubs.
Q: I've written to customer support, but I haven't received a response! Why?
A: This could be for a few reasons. Customer Support will make every effort to contact you back as soon as possible, but responses can, especially during very busy periods, take up to 72 hours. We sincerely apologize for any delay. Most responses will be sent within a few hours, but occasionally, we will have a very high volume of questions and it takes slightly longer. Also, users of email programs that have spam filters occasionally have a difficult time getting responses from us. If you use Hotmail, MSN, AOL, Yahoo, or any other internet based email program with a spam filter, please check your junk mail folders and trash folder! Often times our emails will be filtered by these programs. If you have emailed over the weekend or on a holiday, also please allow for extra time before you will receive your response. We apologize for any delay or inconvenience, and we promise to always get back to every customer.
Q: I want to call you, how can I reach you?
A: You can contact us at customerservice@uniformsandscrubs.com or 636-391-9200 (phone) or 636-391-9205 (fax). The best way is to email us, but either way, someone will get back to you as soon as possible.
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